Customer Zone
Your RWD relationship, all in one place.
Project updates, support channels and the paperwork attached to your home. If you have bought with RWD, this is your route in — not the sales desk.
What you will find here
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Construction updates
Where your project has reached, month by month — the milestone, the date and photographs from site. Published on each project page, with the site photography reserved for customers.
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Customer support
Documentation, registration, payments, snags and handover queries. Raised here, answered by the customer care desk — not by the sales team.
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Payments & documentation
Payment schedules, receipts, statements and the statutory paperwork attached to your unit.
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Handover & possession
What happens at possession, the checklist to walk through before you accept, and who to call afterwards.
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Downloads
Approved customer forms, policies, manuals and project documents.
Pending confirmationPayments, documentation, handover guides and downloads need either a secure customer login or a link to RWD’s approved customer portal — the brief allows for both. Until that is decided the customer care desk handles these directly.